Refund policy
REFUND & RETURN POLICY
We want you to love your gear. If something isn't right, let's fix it.
The short version
You have 30 days from delivery to request a return or refund. Items must be unused, in their original condition and packaging.
How to start a return
Please email us first at support@dialedinco.store with your order number and the reason for the return — don't ship anything back before you hear from us. Because our items come from different suppliers, we'll send you the correct return instructions and address for your specific item. Returns sent without instructions may not be able to be processed.
Return shipping
For change-of-mind returns, the customer covers return shipping. If the item arrived damaged, defective, or wrong, that's on us — see below.
Damaged, defective, or wrong item
If your item shows up broken, faulty, or not what you ordered, email us within 7 days of delivery with your order number and a photo or two. We'll send a free replacement or a full refund — no need to ship the original back in most cases.
Refunds
Once your return is received and inspected (or once we've confirmed a damaged/wrong item), we'll process your refund to your original payment method. It typically takes 5–10 business days for the refund to appear, depending on your bank or card provider.
Order changes & cancellations
Need to change or cancel? Email us as soon as possible. If your order hasn't shipped yet, we can usually take care of it. Once it's shipped, it falls under the return process above.
Items that can't be returned
Items marked final sale.
One-of-a-kind Passport Shelf collector items, unless they arrive damaged. (These are unique pieces — once they're gone, they're gone.)
Lost in transit
If tracking shows your package as lost or it never arrives, contact us and we'll work with the carrier to resolve it.
Questions about a return? Email support@dialedinco.store — a real person will get back to you.